We unfortunately cannot ship to PO boxes at this time, but hope to in the future!

We unfortunately cannot ship to PO boxes at this time, but hope to in the future!

Do you deliver to PO boxes?

If you ever have an issue with your order, please don’t hesitate to reach out at hello@savetrees.co. Please include any pictures and descriptions of the damage, and we'll be happy to help you out.

If you ever have an issue with your order, please don&#x2019;t hesitate to reach out at <a href="mailto:hello@savetrees.co">hello@savetrees.co</a>Please include any pictures and descriptions of the damage, and we&apos;ll be happy to help you out.

What happens if my order arrives wet or damaged?

Have additional questions? Email us and we'd be happy to help!

Home

Save Trees (Formerly Cloud Paper) FAQ

Learn about our shipping practices, delivery timelines, and how we work to minimize environmental impact in every order

Shipping & Delivery

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Does your paper have PFAS?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

How can I swap products in my subscription?

How can I update my email address on my account?

How can I adjust my shipping schedule/frequency?

Managing Your Account & Subscription

How can I update my billing information?

When will my credit card be charged?

Billing & Payment

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

Is the packaging plastic-free?

How do you give back to your community?

Environmental & Community Impact