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Save Trees (Formerly Cloud Paper) FAQ

<p>If you ever have an issue with your order, please don&#x2019;t hesitate to reach out at <a href="mailto:hello@savetrees.co">hello@savetrees.co</a></p><p>Please include any pictures and descriptions of the damage, and we&apos;ll be happy to help you out.</p>

If you ever have an issue with your order, please don’t hesitate to reach out at hello@savetrees.co. Please include any pictures and descriptions of the damage, and we'll be happy to help you out.

What happens if my order arrives wet or damaged?

Shipping & Delivery

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Does your paper have PFAS?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

How can I swap products in my subscription?

How can I update my email address on my account?

How can I adjust my shipping schedule/frequency?

Managing Your Account & Subscription

How can I update my billing information?

When will my credit card be charged?

Billing & Payment

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

Is the packaging plastic-free?

How do you give back to your community?

Environmental & Community Impact

Do you deliver to PO boxes?

What happens if my order arrives wet or damaged?Updated a month ago