Have additional questions? Email us and we'd be happy to help!

Home

Save Trees 

Save Trees Frequently Asked Questions

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Does your paper have PFAS?

What is the difference between Extra-Soft and Premium?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

How can I swap products in my subscription?

How can I update my email address on my account?

How can I adjust my shipping schedule/frequency?

Managing Your Account & Subscription

How can I update my billing information?

When will my credit card be charged?

Billing & Payment

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

Is the packaging plastic-free?

How do you give back to your community?

Environmental & Community Impact

Do you deliver to PO boxes?

Do you ship to Alaska or Hawaii?

What happens if my order arrives wet or damaged?

Shipping & Delivery

Learn more about our sheet sizes, number of plys, etc.

Learn how to update your shipping frequencies, add products to your subscription, etc.

Learn how to update your billing information, apply discounts, etc.

Learn about our carbon footprint, mission to end deforestation, and donations to our community.

Learn about our shipping practices, delivery timelines, and how we work to minimize environmental impact in every order

All articles

Categories

Product Details

Managing Your Account & Subscription

Billing & Payment

Environmental & Community Impact

Shipping & Delivery