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Save Trees (Formerly Cloud Paper) FAQ

<p>Our packaging is entirely plastic-free! Our boxes are made of post-consumer recycled content, and our premium rolls and paper towels are individually wrapped in recycled paper. Our packaging is also entirely recyclable and/or compostable. If you have questions on how to discard the box of wrappers, please don&apos;t hesitate to contact us at hello@savetrees.co!</p>

Our packaging is entirely plastic-free! Our boxes are made of post-consumer recycled content, and our premium rolls and paper towels are individually wrapped in recycled paper. Our packaging is also entirely recyclable and/or compostable. If you have

Is the packaging plastic-free?

Environmental & Community Impact

How many sheets are on each roll?

How many plys are on each roll?

What is the sheet sizes of our rolls?

How many rolls are in each box?

What ingredients make up your paper?

Is your toilet paper septic safe?

Where is your toilet paper and paper towel made?

How do I clean the Swish Cloths?

How long does a Swish Cloth last?

What are Swish Cloths made of?

Does your paper have PFAS?

Product Details

How can I manage my subscription & deliveries?

How can I see my next order date?

How can I adjust my shipping schedule or skip a shipment?

Why can't I log into my account?

How can I cancel my order?

How can I cancel my subscription?

Creating and accessing  your account

How can I update my shipping address?

Do I have 2-ply or 3-ply rolls?

How can I swap products in my subscription?

Can I receive a refund on my order?

Can I return my box?

How can I update my email address on my account?

How can I refer a friend?

Managing Your Account & Subscription

How can I update my billing information?

Is my credit card information protected?

How can I use a coupon code?

When will my credit card be charged?

Billing & Payment

Why is bamboo better?

Why is our FSC certification important?

Are your deliveries carbon-neutral?

How do you give back to your community?

What shipping carrier do you use?

Do you deliver to PO boxes?

Do you ship to Alaska or Hawaii?

What happens if my order arrives wet or damaged?

How long do deliveries take?

Shipping & Delivery

Is the packaging plastic-free?Updated 3 months ago